I recently purchased 26-416 for a Harvey window. Apparently, I broke the originals when I tilted the window when it was all the way at the bottom of the track. I replaced the pivot bars and then installed them with the window up about 8? ? however, they twisted again (and almost broke) when I repositioned the window, and now I?m back to square one again ? window will not work.
I will order new pivot bars but I need guidance with installation.here are pics of my issue. I can rotate the shoe easily with a screwdriver and the piece will go up and down as it should. However, as you can see, the foot piece bends when I insert it (when it is attached to the window).I don't know why that happens.
Your help is appreciated. Thanx for your help. Carl B
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Emily from SWISCO responded:
August 14, 2023
Hi there, Carl. You said that you purchased the 26-416 but it appears you actually bought the 26-164. However, I'm thinking the culprit may be the pivot shoe. I recommend you remove yours from the window track and inspect the pivot shoe and its break pad to see if there's any damage. If there is, you will need to replace it. See if the specifications of the 15-105 match up with yours. If there doesn't appear to be any damage, let us know and we can work from there. |
