Window springs

A quick learner from Epsom NH says:

I'm looking for replacement window springs for a "Pella" window. Can you help me?

Attached is a picture showing a number I noticed on a spring I pulled out. Hope this helps. Thanks

Mike

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Jasmine from SWISCO responded:

Hi Mike,

Thanks for reaching out! There is a good chance that we can supply you with the replacement coil assembly needed for your windows, but I'll need to see a photo of the assembly removed. Unfortunately, the window channel obstructs the view of the entire part, which make it hard to make a proper recommendation.

I have no doubt that you will need to replace the assembly, especially given that the coils are damaged. However, I would also be sure to double check if your sash has tilt latches installed at the top corners. These also help to keep the window secure, when unlocking it, to ensure that the sash does not fall forward. You'll likely need to replace these as well.

If your sash does have tilt latches, I'll need to see a photo of them in addition to the photo of the coil assembly.

Please feel free to reach out with any questions you may have in the meantime.

A quick learner from Epsom NH says:
Hi jasmine:
Thanks for the quick response.
Give me a day or two to get them removed,
And then I'll send you the pictures.
Talk to you soon.
Thanks,
Mike
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Jasmine from SWISCO responded:

Hi Mike,

Okay, great! Please send them when you are able and I'll be happy to review them.

Have a great day!

A quick learner from Epsom NH says:
Hi Jasmine;
It's pretty cold here right now.
I'm going to wait until march when it warms up, before I take the window apart.
Sorry for jumping the gun and causing the delay.
Please save my work # and I'll contact you in march.
Thanks
Mike
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Jasmine from SWISCO responded:

Hi Mike,

You can just respond to this inquiry whenever you are ready.

Be sure to save the link or the reference number so that you can refer back to this discussion when you're ready to submit the information.

Have a great day!

A quick learner from Epsom NH says:
Hi Jasmine:
Hope you had a nice winter.
It finally warmed up enough for me to get the parts out of the window.
Attached are pictures of the hardware.
Please let me know if you need anything else.
Mike
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Jasmine from SWISCO responded:

Hi Mike,

Good to hear from you again! Your balance assembly appears to be an older version of a universal support system. That said, our 15-252 Inverted Universal Dual Support should work well as a replacement for your existing hardware.

Detail of 15-252
Detail of 15-252

This support is compatible with the Series 160 Coil Balance. Since your support is stamped with a 13 and the coils a 6.5, you'll need (4) of the S160-06 Coil Balances; (2) for each assembly.

You may also need the 16-032 Mounting Clip.

A quick learner from Epsom NH says:
Hi Jasmine;
I would like to order the 2 supports, the 4 coils, and the 2 mounting clips.
How do I proceed?
Thanks,
Mike
A quick learner from Epsom NH says:
Hi Jasmine:
Thanks for your help.
I ordered the parts on line from your website.
Thanks again and have a great day.
Mike
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Jasmine from SWISCO responded:

Hi Mike,

Sorry I missed your message! It came through after our hours of operation and we are not here over the weekend.

However, I'm glad that you were able to get the order placed.

Please don't hesitate to reach out with any other hardware repair projects you might have. 

Have a great day!

A quick learner from Epsom NH says:
Thanks for the reply.
Hope you have a great day too:-)
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