Broken balance parts

A quick learner from Matthews, NC says:
April 21, 2024
Hi, I have three windows that have loose string coming out the side and this piece was completely broken. I am unsure what replacement parts I need.
Thumbnail of the uploaded file named T-lock
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Casey from SWISCO responded:
April 23, 2024

Hello,

I can't quite make out if your T-lock shoe has an open or closed cam like the closed 15-195 or open 15-195B. We'll include images below to help you choose the correct match. 

Dimensions for 15-195
Dimensions for 15-195

Alternate view of 15-195
Alternate view of 15-195

Alternate view of 15-195
Alternate view of 15-195

Alternate view of 15-195B
Alternate view of 15-195B

These T-lock shoes are used with the S795 channel balances. You'll need to remove yours from the window to locate the stamp code on the metal channel, which should correspond to one of our strength options. You'll also need to confirm if the pulley uses the same type of screw tab for installation. Thank you! 

How to measure the length of the Series 795 channel balance.
How to measure the length of the Series 795 channel balance.
A quick learner from Matthews, NC says:
April 28, 2024
Hi, thank you for your reply. I am having difficulty identifying the difference between the 1595 and the 1595B. They look identical . Can you help me spot the difference so I can better identify which model I have on my windows?

Also, I was able to find the stamp code on the balancer - it reads 33D and measures 33 inches. The top and bottom look just like the last photo you sent. I was able to locate the product on your website but it looks like it's out of stock. Would I be able to get a different length? is there an alternative option that would be compatible? A 32" or 34" perhaps? Or is that not how these things work? :) thank you!
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Casey from SWISCO responded:
April 29, 2024

The only difference between the 15-195 and 15-195B is that the 15-195B has a hole in the back of the cam. That's what makes it an "open" cam shoe. You can see what I mean in the images above.

As for using alternative lengths, I'm afraid that won't work. These are very precise systems and any change in size will prevent the hardware from working properly. We always recommend replacing the old hardware with an identical replacement. I apologize for the inconvenience. 
1-1/4" T-Lock Balance Shoe, Closed Cam
1-1/4" T-Lock Balance Shoe, Closed Cam
15-195
$1.92
1-1/4" T-Lock Balance Shoe, Open Cam
1-1/4" T-Lock Balance Shoe, Open Cam
15-195B
$1.97
33" Series 795 Channel Balance
33" Series 795 Channel Balance
S795-33
$14.52
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