Lauren from SWISCO responded:
November 16, 2023
Hello, thank you for posting, To further review, we will need to see the pivot shoe in the window channel that the coil springs attach to. The window sash will need to be removed to access this view. Thank you! |
Lauren from SWISCO responded:
December 19, 2023
Thanks for the additional photo! We don't sell the exact shoe shown here but the good news is that you can use the 15-259. The Series 159 are the compatible coil springs. I recommend watching the video below. It'll go over everything in more detail. Let me know if you have any questions! |
Lauren from SWISCO responded:
January 16, 2024
Hello, I can assist with the weighted springs. To move forward, please provide the weight of the window sash. The sash will need to be removed and placed on a scale. Thank you! |
Lauren from SWISCO responded:
February 7, 2024
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Lauren from SWISCO responded:
March 22, 2024
No problem! I am happy to hear that we could help out with your repair and that your windows are in working order again. Please let us know if you have any future hardware questions! |