broken connector mounted on bottom of awning window

A handy person from 08730 says:

September 14, 2023

In first photo the black connector with the two posts broke.
Second photo shows undamaged unit. It mounts on the bottom of awning window and connects to window crank. I need 10.

Thumbnail of the uploaded file named awning window connector 2.jpeg

Thumbnail of the uploaded file named awning window crank mount.jpg

Emily from SWISCO responded:

September 15, 2023

Hi there!

The bracket shown here looks like the 39-340 to me. Review the specifications and see how they compare with yours. If they match up, you can place an order directly on our website whenever you'd like!

Dimensions for 39-340

Side profile view with measurements

A handy person from 08730 says:

September 15, 2023

Thanks for the quick response. The window company shows 39-692 as the part number, while you show 39- 340. The parts look identical, especially in the placement of screw holes. Your suggestion looks okay, but I thought I'd run the number disparity by you.

Do you also have slide clips from the crank arms that attach to the posts of the above part?

Emily from SWISCO responded:

September 15, 2023

I'm afraid we aren't familiar with this part number and couldn't cross-reference it. However, I'm not too sure what side clips you're referencing. May we see photos of them?

A handy person from 08730 says:

September 15, 2023

The clip in the photo slides on the arm of the window crank and locks the arm on the post of the roto awning bracket.

Thumbnail of the uploaded file named clip for window crank.jpeg

Emily from SWISCO responded:

September 15, 2023

Thank you! We don't sell these clips separately, unfortunately. They're only sold with the 39-393 operator. I am very sorry for the inconvenience.

A handy person from 08730 says:

September 15, 2023

HI EMILY,
THANK YOU FOR YOUR TIMELY AND EFFICIENT HELP. THE ITEMS ARE SIMPLE, BUT WITHOUT THEM I WOULDN'T HAVE BEEN ABLE TO OPEN THE WINDOWS.

Roto Awning Bracket, Surface Mount

39-340

$12.97

Roto Vinyl Awning Window Operator

39-393

$47.95

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