help getting right part

A quick learner from Virginia says:

January 25, 2024

Should have done this to begin with...I ordered and received the wrong pivot shoe. (15-070) Looking for your help to get the correct one. The image in my hand is what remains of the broken one. Other images are to help identify windows. I measured it at 1 1/4in wide, 2in deep, I think 2 inches tall - this height is a guess. Now I think 15-048 is what I need. What do you think? Also I do not see any 26-028 Tamp-R-Lok on any of these (there are two windows like this, I will be repairing both windows so I need 4 total). Do I need these 26-028 also?

Thumbnail of the uploaded file named broken pivot cam

Thumbnail of the uploaded file named Nuprime by season-all

Thumbnail of the uploaded file named window track

Thumbnail of the uploaded file named top of pivot shoe

Paul from SWISCO responded:

January 26, 2024

All the years I worked with NuPrime windows, I always used the 15-070 pivot shoe. The pivot shoe you show has a broken top that surrounds the the metal sash cam. See our video on "How to replace a tilt window balance" related on this page. The 26-028 is used for heavy sashes where the balances are under a strong strain and the the 26-028 prevents an accidental balance spiral unhooking from the pivot shoe.

Thermal Gard Pivot Shoe

Spiral Balance Charging Tool for Tilt Windows

75-006

$9.97

Thermal Gard Lock, RH

90-133R

$10.28

Thermal Gard Lock, LH

90-133L

$10.28

Thermal Gard Sash Lift

26-147

$8.95

Pivot Bar Set, Thermal Gard

26-356

$12.83

How to replace a tilt window spiral balance.

VIDEO

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How to Remove a Pivot Shoe (Cutout Method)

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How to remove window pivot shoes

VIDEO

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Anatomy of a tilt window

VIDEO

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Removing Rusted Pivot Bars

VIDEO

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How to adjust a spiral balance on a tilt window

GUIDE

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