is this a problem with the track?

A quick learner from San Diego, CA says:
July 2, 2023
Hi again!
Sorry, this is a question. This is a sizeable window.
What needs to be repaired to get the top of the window to come close enough to be caught by the latch / lock assembly?
Thank you!!
Thumbnail of the uploaded file named gaping window.jpeg
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Casey from SWISCO responded:
July 3, 2023

Hello,

I can't be sure without being there to troubleshoot the problem but my first thought is that the hinges that attach the top and bottom of the sash to the window jamb may need to be replaced. Take a look and if you agree, we'll need to see photos of your original hinge to confirm our best replacement option. Thank you! 
A quick learner from San Diego, CA says:
July 17, 2023
Thank you so much, Casey!
I was afraid you were going to say that!
I looked through your hinge selection and didn't find anything exactly like this one. I've attached a couple of photos with measurements to show what I've got. Also, the window opens the full 90 degrees.
Thanks again for your help!
Thumbnail of the uploaded file named bottom of window- top of hinge labelled.png
Thumbnail of the uploaded file named Bottom of windo- bottom of hinge.png
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Casey from SWISCO responded:
July 18, 2023

Thanks for getting back to us. It looks like you have four-bar hinges similar to the 36-022HD, which also has a 12" base. Just let us know if you have any other questions. 

Dimensions for 36-022HD
Dimensions for 36-022HD
A quick learner from San Diego, CA says:
July 18, 2023
Thank you, Casey!
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Casey from SWISCO responded:
July 18, 2023

We're happy to help! Just let us know if you need anything else. 
12" Four Bar Hinge, 45 Degree, Heavy Duty
12" Four Bar Hinge, 45 Degree, Heavy Duty
36-022HD
$23.91
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