missing unknown hardware

A quick learner from anaheim says:

August 20, 2023

I have rented a house with windows that slide up and down. I'm not sure if that is what is called double-hung style. The label on the latch hardware on top is "certainteed". One window which is 14" high (outer dim. of height) is missing ALL hardware that keeps in place. The design is such that the frame is just barely the same or larger than the width of the moving part. So that darn thing simply falls out with any disturbance and it certainly will not stay up. I have added three pictures of the dysfunctional unit and two pictures of the bottom and top of another one which is working OK. Please see if you can help identify what hardware to insert to stabilize this. I can get more pictures if needed. Your help is much appreciated.

Thumbnail of the uploaded file named functional fm bottom.jpg

Thumbnail of the uploaded file named functional fm top.jpg

Thumbnail of the uploaded file named Dysfunctional window frame.jpg

Thumbnail of the uploaded file named Dysfunctional window side.jpg

Thumbnail of the uploaded file named Dysfunctional window.jpg

Jasmine from SWISCO responded:

August 21, 2023

Thanks for writing in! It sounds like the hardware missing from the window is the channel balances that help to support the weight of the window. Can you confirm that this is the hardware missing from the window?

Please let me know if you have any questions in the meantime.

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