pivot bar doesnt fit int S140

Thanks for reaching out to us. Can you upload some photos of your original undamaged pivot bar? That will allow us to narrow down some options. 

Thanks for getting back to me! I suspect you bought the wrong hardware for your repair. Can you remove the original pivot shoe from the window and show us some photos? 

Customers like the Series 140 because it's already assembled but this will not work for you if it's not the original hardware your window was designed to use. 

The S140 may technically fit in the track but that doesn't mean it's the correct part. If the S140 is what your window used originally, it should have fit into the track without an issue. I only say this because you mentioned it was too wide to slide up into the track. Just something to keep in mind. 

However, I'm not sure what you mean by the cover being "fused". May we see some photos of that? 

Thanks for getting back to me, Millie! I'm afraid your photos didn't come through. I'm sorry about that! Can you try re-uploading them here for me? 

Thanks, Millie! It indeed appears you have an older version of the Series 140. The parts you ordered have the same 1-1/4" width so we think the cut-out on the right side may be smaller than the one on the left. That would explain why you're having trouble getting it into the track. See the video below on the cutout method and see if widening the cutout a bit helps. 

I'm not sure why your old pivot bar won't work with the Series 140. It should've if your old hardware is identical to the S140. The 26-398, 26-405, and 26-454 pivot bars are compatible with this part. You'll have to carefully compare the specifications with yours to see how they align. You only need one hole placement to match up with your old one in order for it to work. 

Note that if your old balance was stamped with the number 8, you'd want the S140-8, not the S140-10.