problems getting window to stay in

Hello,

I see that you purchased the S775-36 channel balance with a 36C strength option, which will support a sash between 22-27 lbs, and a 1-1/4" wide shoe. Could you elaborate on the problem you were having when installing the shoe before it broke? If you suspect that the 1-1/4" wide shoe may be too large, we also offer the 36C strength option with a 1" wide shoe. I would recommend confirming the exact width of an undamaged shoe from one of your original balances to determine if this could be the problem that you're having.

The shoe of the S775 should face inside the house as shown in our installation guide below. As for your shoe size, I can't tell the exact width since the tape measure is at an angle but it does seem to be more than 1". Unfortunately, we are not currently accepting part samples but I'm not sure that would help regardless since the S775 does appear to be the correct replacement for your old-style rod balance. 

I am still curious as to what exactly caused the shoe to break when you were trying to install it. Did you turn the shoe to install it in the jamb before rotating it to sit in the channel as shown in our guide? If you were trying to install it without rotating the shoe, that could account for why it broke.

I'm also wondering if the shoe broke when you were trying to insert the pivot bar into the shoe when reinstalling the sash. If that is the case, let us know and we can go from there. 

Guide: How to install a S775 balance

Correct, the shoe should stay in place as long as it is installed correctly about 2" above the window sill. 

Unfortunately, the balance shoes are not available separately since they come to us preattached to the balances. We apologize for the inconvenience.