Hello, this is the roller I want to replace. It seems like the axle or ball bearing is worn so there is too much play and the door sags and sticks on this end. The other roller is in better shape but of course I'll replace both. It looks like your weather-tight roller might fit. Thanks for your help.
Bill
Jasmine from SWISCO responded:
October 11, 2023
Thanks for writing in! You patio glass door roller looks like our 81-129 Diecast Roller with a 1-1/2" wheel. Take a look over the dimensions and compare them to your existing roller. See if this is the right fit for your door. Alternate image for 81-129
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Jasmine from SWISCO responded:
October 12, 2023
Hi Bill, Unfortunately, I cannot guarantee that your existing screw would work with the replacement roller. For our 81-129 we typically recommend either the 33-103 or 33-104. Since your order has already shipped, if your existing screw isn't a match, you could either purchase those from us or see if a local hardware store might have this size. In regard to the gap in the door, there could be a number of reasons you are experiencing this issue; the rollers being one of them. The only way you'll be able to tell that there isn't an underlying issue will be to first replace the rollers. You should also check for any signs of obvious damage in the threshold and track. If the problem persists after the rollers are installed, there could possibly be an issue with the frame itself. In which case, you may need to have a professional take a look at it. I hope this helps! |
Jasmine from SWISCO responded:
October 13, 2023
It was my pleasure to assist! Please feel free to reach out with any other hardware repair questions you may have. Have a great day! |
Jasmine from SWISCO responded:
October 16, 2023
Hi Bill, I'm sorry to hear that the rollers did not work out for your door. Unfortunately, we do not have an exact match for your existing roller but take a look at our 81-262 to see if this might be a better fit for your door. Alternate image for 81-262
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Jasmine from SWISCO responded:
October 16, 2023
Hi Bill, I'm happy to help. I know that replacing an entire door can been extremely pricey so I do hope that this roller is a better fit for you. Have a great day! |
Jasmine from SWISCO responded:
October 20, 2023
I'm sorry to hear this roller didn't pan out. We don't sell another version of this assembly, unfortunately. The 81-262 is the best we can offer. I truly apologize that we can't offer something better. |
Jasmine from SWISCO responded:
October 20, 2023
Thank you very much for your kind words, Bill! I'm happy I could be of help. Please let me know if I can be of further assistance! |