sashes are not properly balanced

A handy person from Easton, PA says:
August 10, 2023
Hello,

I have double hung windows, my cam pivot were bent or broken, I was able to use your 17-093 cam pivots, they work perfectly. Some of my sashes are not properly balanced, I was wondering if you sell the springs and "upper yokes" in the ribbed channel separately or only as assemblies?

Thanks
Luis
Profile picture of Emily
Emily from SWISCO responded:
August 11, 2023

Hi there, Luis.

Thanks for reaching out to us. We don't sell the springs or pulley system for balances separately, unfortunately. We'd be happy to identify your balances but we will need to see an undamaged version removed from the window along with any attachments. 
Cam Pivot Pair
Cam Pivot Pair
17-093
$3.84
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.