screws to the top corners and catches balance

A quick learner says:
March 11, 2023
The top of the left piece is broken off,making the window slide right over the channel balance without catching it.these screw into the top,side of the window with one screw
Thumbnail of the uploaded file named 16785699742713803647211406598750.jpg
Thumbnail of the uploaded file named 16785701047736027382614741784346.jpg
Profile picture of Casey
Casey from SWISCO responded:
March 13, 2023

Hello,

Your top sash guide resembles the 18-042 Pan Am pair. Take a look and compare the specifications to confirm they match up to yours. Thanks for posting! 

Detail of 18-042
Detail of 18-042

Alternate view of 18-042
Alternate view of 18-042
Top Sash Guide Pair, Pan Am
Top Sash Guide Pair, Pan Am
18-042
$1.97
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.