Paul from SWISCO responded:
May 17, 2012
Thanks for posting! Before I can offer any applicable replacements, can you first tell me what the diameter of your spiral balance tube is? Can you also confirm that the length of the tube is 15"? Make sure not to incorporate the tip in your measurements.
Also, do you have any shoes or sash guides we can see pictures of? Perhaps on similar windows whose hardware hasn't broken? |
Paul from SWISCO responded:
May 18, 2012
Thanks for posting! If at all possible, could you show me a closer picture of the tip of the spiral?
|
Paul from SWISCO responded:
May 30, 2012
Thanks for getting back to us! It looks like you had a shoe attached to the end of your spiral balance before, but it broke off. Do you have an undamaged balance we can look at? If we can see what that shoe might have been, I think we can finally identify this Series!
|
Paul from SWISCO responded:
June 22, 2012
Thanks for getting back to us! This helps clears things up a bit. Please take a look at our S30315 spiral balance and see if you think that matches with your own. Next, see our 18-002 Keller top sash guide, as well as our 17-018 & 17-019 Keller bottom sash clips. Let me know if you think these match your original hardware!
|