tilt-in window balance spring

A quick learner from Wentville, mo says:
August 26, 2023

The pivot shoe has broke in several pieces on both sides of the window.

I will need two springs or two pivot shoes. I have removed both from the window.

numbers stamped in are 26C DD% CMC 45

Just looked at the windows in more detail. The window brand is Jeld-Wen.

Please help.

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Jasmine from SWISCO responded:
August 28, 2023

Thanks for posting! Your balances appear to be our Series 795 type balance with a 15-265 1" Pivot Carrier and Pivot Assembly and 15-198 hook attached. These will need to be a custom made assembly.

I've just forwarded over a separate link with a quote for (2) custom balances as there is an order minimum of (2) balances per custom balance. Please let me know if you need a higher quantity of balances and I'll be happy to update the quote for you.

You'll be able to use this link to review the pricing of these balances and to place them in your online cart to make your purchase. Be sure to check your spam/junk folder for the link if you do not find it in your primary inbox.

Let me know if you have any questions.
Balance Clip Attachment
Balance Clip Attachment
15-198
$0.70
1" Pivot Carrier and Post Assembly
1" Pivot Carrier and Post Assembly
15-265
$5.97
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
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