what number of coil need to puchase

A quick learner from NJ says:
Hi Window Balance Expert,

I have problem with my bedroom window , it won't stay up. And the uploaded is the left side of the problem coil (broken) in the pivot shoes. I would appreciate if you could idenfify
1. what coil (part number) I needed based on the picture if could.
2. Do you I need to replace the right side also even the right side coil was not broken.
Thumbnail of the uploaded file named Coil_with_PivotShoe.PNG
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Emily from SWISCO responded:

Hello there!

We appreciate you reaching out to us. It looks like you have an older version of the 15-180 pivot shoe which uses the S190 coil springs. I recommend you check the band of the spring for a weight code. If there aren't any, get back to me with the exact weight of the sash and I can calculate what you need.

You will also want to replace the coil balances and pivot shoes on both sides of the window as you don't wanna mix and match new and old hardware. 

A quick learner from NJ says:
Thank you for the quick reply, could you please guide how to get the exact weight of the sash ?
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Emily from SWISCO responded:

Sure so what you would want to do is remove the window sash and then place it on a scale. A common bathroom scale will suffice!

A quick learner from NJ says:
Thanks , I got the weight of my window sash: 18.8 LB
A quick learner from NJ says:
Hi expert,
Here is the additional picture , thank you.
Thumbnail of the uploaded file named IMG_7589.jpeg
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Emily from SWISCO responded:

Thanks for getting back to me! I recommend using (1) S190-940 9-pound coil spring on each side of the window which will total 18 pounds of overall support. We also sell the 15-186 single spring support and the 15-182 balance bushing. 

Let me know if you have any questions!

A quick learner from NJ says:
Everything works perfectly!! Thank you for the quick shipping also!! Great service!
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Emily from SWISCO responded:

Awesome! You're very welcome, of course. We really appreciate the business, it means a lot.

Feel free to reach out if you had any other questions.

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