Emily from SWISCO responded:
March 25, 2024
Hello there! Thank you for reaching out to us. Starting with the tie bar, would it be possible for us to see a clear photo of the full bar? Could you also write out its length? If you need new tie bar guides, see the 39-417 or 39-448 depending on your original. The operator brought the 39-171 and 39-172 to mind but I recommend you compare the specifications with yours to see if they align. The bracket the link arm attaches to is odd though. Is there an identical window in the house with an undamaged bracket? We'd like to see a clear and close-up shot of it removed from the window. Dimensions for 39-171
Dimensions for 39-172
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