i need balance and the plastic support at the top of the sash

A quick learner from las vegas says:
when I opened the window it looked like that the window might have been made by you...
the image is of the logo on the lock of my dualpane single hung window.. can you please advice me if it is made by you or if you can still help..

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Tom from SWISCO responded:
I'm afraid you may have us confused with another company. We do not make windows, but we do sell a wide range of window parts. What exactly do you need to replace? Can you show us pictures of each part out of the window? That will help us get started.
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