in need of assistance regarding right area of window

A home owner from New York says:
Need help getting the right part for our window which will no longer stay open Unfortunately we are unable to send a picture - however here is the information located on the window:

Series 0201 Double Hung PL#004-011
Profile picture of Tom
Tom from SWISCO responded:
I'm afraid that information does not reference anything in particular. Many window manufacturers use generic parts, so you likely won't find a code anywhere on your window that tells you what you have. The only way to confirm a match is by referencing its physical attributes, and the only way we can do that is with a picture. I am sorry we cannot be of more help.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)