kinco window replacement ballasts and nylon slides

A contractor from Atlants, Ga. says:
I think the window product number is DH-BI-HP 55 PSF MST3'8"x6'0". Do you have replacements? I have a photo of the label if that helps.
Thanks, Tom
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Tom from SWISCO responded:
I'm afraid we cannot identify what you have based on this information. Could I see a few pictures of the balance itself? I would like to see it removed from the window, if possible. Thanks!
A contractor from Atlanta Ga says:
I'm looking for ballasts, nylon slides and releases. Tom
Jimco alum insul window
User submitted photos of window hardware.
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Paul from SWISCO responded:
Thanks for posting! For the balance, check out our Series 900 spiral balance and see how well this compares to your own hardware. I also recommend you do the same with our 26-157 and 26-158 tilt latches.

I'm not sure about the pivot shoes, though. Can I see a few pictures of it removed from the window? Can you also tell me its thickness and width?
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