mi window balances

A home owner from jackson nj says:
for 9555 windows dh bottom sash= 31 5/16 x 373/4 top =30 5/8 x37 1/16
top and bottom coils should be the same balance coils need 8 balance coils
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Tom from SWISCO responded:
I'm afraid I cannot identify what balance you have based on this information. If possible, I'd like to see a picture of the pivot shoe and the coil spring. There should be a number printed on the coil spring itself, so I'd like to know that, as well. Thanks!
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