multi-point window latch/lock

A quick learner from toronto, canada says:
hi, saw the video to replace the window lock. Very easy. My problem is the window is closed and the handle is not latched and cannot open. the handle is moving but not un locking the window preventing it from opening. How can I fix this.
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Dave Sr. from SWISCO responded:
It's hard to say without seeing your locking handle. First, see if it has a removable cover hiding the mounting screws. Some of the newer locks have a removable cover, but not all. If your cover is not removable you might need to cut off the existing handle to get to the locking mechanism to unlock the window. There is no quick fix for this problem, unfortunately, and you may want the help of a local handy person.
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