non-tilt balance

A quick learner from 20169 says:
October 18, 2021
Need to know what the replacement is for this non-tilt balance - width is a half inch and length of metal part id 22 inches. I can't find the anything on your website that looks like the top part. The stamping reads 2110.
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Tom from SWISCO responded:
October 26, 2021

Hello! That top part is our 19-010, which is a non-standard fitting. We can supply you with this balance but we have to custom make it in our shop to accept that 19-010 before we ship it out. Would that be okay?

Before we do that, I just had a few more questions for you. To start, can you tell me how many you needed? Can you also confirm the depth of the bottom fitting? The diagram will show you what your two options are.

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.
A quick learner from 20169 says:
October 26, 2021
Hi Tom,

1.) Customizing it is fine with me.
2.) I need 4 of them but will order 5 in case I mess one up during installation.
3.) The depth of the bottom fitting in 1"

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Tom from SWISCO responded:
October 26, 2021

Perfect, thanks so much for confirming. What I'll do now is email you a purchase link and price quote that will allow you to add 5 balances to your cart made to these specifications. If you wanted to make any changes, just let me know and I'd be happy to do so.
A quick learner from 20169 says:
November 6, 2021
Tom,
I just realized that I need to replace another part. It looks to be a plastic fitting at the top of the channel in the window attached by a screw. I don't know what it is called. I am attaching pictures. Do you think that you may have these replacements parts? I would need 5 of them.
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Tom from SWISCO responded:
November 8, 2021

Hello again! That would be the top sash guide; in your case, it is our 18-007. This is specifically designed to go with the 19-010 top fitting that we discussed.
A quick learner from 20169 says:
November 14, 2021
Hi Tom,

Me again. The take out clips that I purchased don't seem to fit properly - they are too loose and don't stay in place. My windows are very old - maybe 1972 vintage. The frame is aluminum. The spacing of the two holes for the take out clip looks different than those I see in youtube videos. I've included a photo of the holes. Do you know if there is a different type of take out clip that I can use for this implementation and if so, do you carry them?
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Paul from SWISCO responded:
November 16, 2021

I actually don't believe this balance uses a take out clip like other windows do. Regarding the two square holes you show, the top is for the balance channel hook. I believe there is an indent at the top of the window channel that will unhook the balance.
Channel Balance Top
Channel Balance Top
19-010
$1.85
1/2" Top Sash Guide, WT
1/2" Top Sash Guide, WT
18-007
$1.97
Channel Balance Shoe, 1" Depth
Channel Balance Shoe, 1" Depth
15-002
$0.74
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
VIDEO
WATCH >
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
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