Tom from SWISCO responded:
June 24, 2019
I'm afraid I cannot identify your roller from this photo. Too much of it is obscured. I also couldn't find anything related to the code you got off the door. Would it be possible to see a picture of your complete roller assembly out of the door? In the meantime, look at our 84-139. This is strictly a guess, but a little voice in the back of my head is telling me that this is what you want. I just can't be sure. It's at least a place to start until we can see more detailed photos. Let me know what you think! |
Tom from SWISCO responded:
June 26, 2019
I totally understand, Joe. In fact, if you do have the 84-139 as we both suspect, then you can't remove the old one without breaking it anyway. The manufacturer didn't want you to replace these, for whatever reason. They're intended to be a "permanent" installation. That's obviously not realistic, and you can get them out, but it's not possible to do so without damaging it. Either way, if you choose to try the 84-139 then please let us know if it works out. If it's not the right part, let me know and we'll work from there. |
Tom from SWISCO responded:
April 15, 2021
The 84-139 roller is actually not designed to be removed. The manufacturer made it so once you put these in, they're in for good. That means the only way to get them out is to break them. There's no real trick to that. I tend to just pry them out, which seems to work. You just have to be careful not to damage the door itself. |
Dave Sr. from SWISCO responded:
April 19, 2021
Reading over your description of the problem, it sounds like the roller could be hung up in the screen frame. Did you try to use some spray lubricant like a WD-40? That would be my first recommendation. I would not try to force the adjustment screw, but try turning it one way and then the other. Maybe that will free up the wheel. |