remocing awning operator

A home owner from Florida says:
There is one screw (phillips head type) on a casement awning window crank operator that attaches to an aluminum arm that swings the windows up and out. Does the screw simply unscrew counterclockwise? I think so, but this screw is rusted and frozen in place. I want to make sure the screw is not a reverse type thread. I have tried a penetrating oil for two days to remove this screw and it wont budge. The crank is very similar to your part number RH Window Crank Operator, 3/8" Hole Product Code: 39-194. Any hints you have to take this screw out would help. I can then determine the exact model to order from you. Thank you, Richard
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Dave Sr. from SWISCO responded:
Thanks for posting! Yes, this situation actually does tend to happen in some circumstances. You said you tried oil already, so maybe next you should try a little heat. Just make sure that you don't start a fire! Safety always comes first.

To remove this type of screw, turn it counter clockwise and use a #2 screw driver. That is usually the size of the screw head. If all else fails you might have to cut or drill off the head.
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