replacement sash guides

Home Owner from port saint lucie, FL
we have Winguard PGT single hung window from 2018-2019 that is very loose in its frame. I believe we need top and bottom sash guides. Attached photo shows all I could find.
1 user uploaded image
2 Replies
Tom
Tom from SWISCO
SWISCO
Expert

I'm afraid that I've never seen this kind of part before. Can you go into more detail as to what its function is? Can you also show me a photo of what it looks like while installed?

Reply to Thread
Current Photos: