snap in glaze window vinyl

A quick learner says:
When I try to cut the vinyl strip it cracks and breaks
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Paul from SWISCO responded:
Sorry to hear you're having trouble. Could you show us a photo of the glazing in question? Also, how old is it? Once we have this information we can work from there.
A quick learner from Canyon Lake Tx says:
It's brand new. Lowe's item 31292. Snap in vinyl window glaze
User submitted image of their window hardware.
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Dave Sr. from SWISCO responded:
That is strange. The glazing bead should be somewhat flexible. Was it cold when you tried to cut it? It could also have been a bad "run" when it was manufactured. I recommend contacting the company where you purchased it, as it may be defective.
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