spiral window balance

A landlord from Cleveland Ohio says:
June 21, 2010
We are replacing 45 year old balances. The tube is 9/16" in diameter and 27 1/4" long. The tip no longer has any color. The tube has a seam. The spiral balance bracket is 3 1/4" long, with two holes for securing to the sash and is attached to the spiral piece with a rivet. The sash weighs about 25 pounds
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Dave Sr. from SWISCO responded:
June 21, 2010
Send us some pictures with this bracket and measurements. Pictures will help us specify which balance you will need.
A landlord from Cleveland Ohio says:
June 22, 2010
Here are the pictures.
Customer image of their spiral balance.
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Paul Sr. from SWISCO responded:
June 22, 2010
Take a look at the series 500 non-tilt window spiral balance. Remeasure your tube (just measure the metal tube - not including the tip or spiral). If the tube does not measure on the inch (like 27" or 28"), report back here your exact measurement of the tube and the measurement of the inside spiral (you will need to remove the inside spiral to measure it). Take a look at the 17-007 bracket, I believe this is the bracket that will replace yours.
A landlord says:
June 22, 2010
The tube measures 27". I extended the spiral as far as it would go. I did not disassemble it. The exposed part of the spiral measures 27 1/4". When the spiral is fully pushed into the tube it extends one inch from the tube.
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Dave Sr. from SWISCO responded:
June 23, 2010
Then look at Series 500 for the 27" balance and the bracket #17-007.
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