stanley jalousie window operator

A home owner from st augustine FL says:
Pt. No. 10-8231-RH 1 How can I get a replacement for my Pt. No. 10-8231-RH-1 or mkae it operational. It does not engage when handle is turned. Don't see clear signs of wear on the ratchets.
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Tom from SWISCO responded:
I'm afraid I do not recognize those numbers. I will need to see pictures of the operator in question. If you can, please make sure that the operator is fully removed from the window before you take your pictures. We need to clearly see its link and gear arms and the hole configuration. I will also need detailed measurements for these same aspects.
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