trouble with 36-013-10

A quick learner from Onalaska, Wisconsin says:
I ordered and received this part today but one of the hinges seems to work defective. When separating the two parts I can release the pin but the bar won't lift off the pin. The other hinge is fine. Please advise or replace ASAP!
User submitted a photo of a window operator.
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
It should just pop off. Make sure the detach clip is fully pulled back and use a flat blade screw driver to help pop up the hinge arm.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)