unable to remove double-hung window

A handy person from bradenton says:
I can't get the lower window out the metal rail will not allow me to move the top portion over far enough to clear the frome on the opposite side
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Paul from SWISCO responded:
It's possible your sash was not made to be removed. Some windows are designed this way, unfortunately. If possible, please send us some photos of your window and sash. That will help us get to the bottom of this issue.
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