velux 39-551

A quick learner says:
Skylight hook snapped. I can't tell if the end piece is still stuck inside.
How do I know? Is the male piece locked inside, how does it stay in place?
Do I just order a new 39-551 piece?
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Paul from SWISCO responded:
You should be able to look at the hole to see if the stem is still in there. Unfortunately, if it is, there is no easy way to remove it. The only solution we have been able to come up with is replacing the operator entirely.
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