vinyl window counter balances

A home owner from Blue Bell, PA says:
August 18, 2011
I have vinyl windows that I had installed about 17-18 years ago. I have no records of type or installer. I could not find any indentifier on windows. I have two windows that do not stay up. The counter balance springs need repair or more likely replacemet. I cannot get them to stay connected to keep window up. Here is a picture of one of the them. Do you have replacements? Also, I believe there is a tensioning tool I would need to install replacements

Bernie
Use submitted photos of plastic balance tube.
Profile picture of Tom
Tom from SWISCO responded:
August 19, 2011
Thank you for submitting your photo, Bernie.

However, we will need the following information in order to proceed:
  • Diameter of white tube casing.
  • Length of white tube casing.
  • Weight of window sash (remove window and place on scale).
The 75-006 Spiral Balance Charging Tool will be what you need in order to apply the correct tension to your window balances.
A quick learner from Blue bell pa says:
August 19, 2011
MIke
the diameter is 9/16" and the length of the white tube is 22". The window sash is 14 lbs.
Bernie Dwyer
Profile picture of Casey
Casey from SWISCO responded:
August 22, 2011
You need our S600-22 replacement balance. You have two strength options for the S600-22

S600-22 Red Tip will carry window sashes between 6 and 19 pounds.

S600-22 Blue Tip will carry window sashes between 10 and 29 pounds.
A home owner from Blue Bell pa says:
August 22, 2011
Donna
I'll order the blue tip since the old ones are blue. Do basic instructions come with balance or is there something on your website I can refer to?
Bernie D.
Profile picture of Casey
Casey from SWISCO responded:
August 23, 2011
You will need the 75-006 charging tool to adjust your new spiral balances to your window. Here is a guide on how to charge spiral balances for tilt windows. Here is a discussion with a nice explanation on how to perform the initial charge of the spiral balance.
Spiral Balance Charging Tool for Tilt Windows
Spiral Balance Charging Tool for Tilt Windows
75-006
$9.97
22" Series 600 Spiral Tilt Window Balance
22" Series 600 Spiral Tilt Window Balance
S600-22
$8.72
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Identify a Replacement Spiral Balance
How to Identify a Replacement Spiral Balance
VIDEO
WATCH >
How to adjust a spiral balance on a tilt window
How to adjust a spiral balance on a tilt window
GUIDE
READ >
How to choose the proper spiral balance tip color
How to choose the proper spiral balance tip color
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.