window balance

A quick learner from Pa. says:
I ordered 12 S765-26 option 25-3 and they have a different bottom on them Do i need extra hardware to attach to window these are on tilt in windows.the windows as you can see in picture have a circular rod. Let me know what i need to do. thanks Floyd
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Bob from SWISCO responded:

Sorry to hear the Series 765 didn't work out for you. You can view our Return Policy here. That was indeed the incorrect part. These old crossbow balances that aren't made anymore, but the correct replacement for them is our Series 795 Channel Balances. The video below goes into more detail.

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