window balance

Thanks for reaching out to us. We should be able to supply these balances, but they will have to be a custom order due to their spring calibration. Before we go any further, though, I will need you to tell me what the stamp reads on the 11" and 19" balance. I can only see the 18" balance stamp clearly, so please write those out for me.

Can you also tell me how many of each of the three sizes you needed? 

Hello, William. This is actually the first I've heard back from you since my response on the 22nd. If you messaged the automatic email you received notifying you of that response, then it's not something I would have received, since that was just an automatic email. I can only help you here on this page. Just something to keep in mind moving forward.

Please let me know what your question was so that I may answer it. I will also need answers to the questions I asked previously. Thanks!

Hello! Long time no see. These stamps are a huge help, though I still don't see one for the 24" balance. Were you able to get that for me?

In the meantime I will confirm the availability for the other sizes and get back to you ASAP.

So, the 18" long "86-17-1" stamp balance will need to be a custom order, but the rest are standard and non-custom constructions. See our S385-11 and S385-19. These come with a 19-005 top and 15-004 bottom nylon fitting, so as long as the size of these fittings match yours then you should be good to go. I will also email you a purchase link for the 18" balance that you can use to add it to your cart; that way you can checkout with everything altogether.

I just need to know the stamp on the 24" balance so that I can confirm whether it's custom or standard.

Great, thank you! There's a good chance that the 24" balance has a standard stamp, meaning it won't have to be custom made. Once I know what it is I can advise accordingly.