window balance non tilt window

A quick learner from florida says:

need 5/8" sash guide, window 27" balance, with balance shoe 7/8" when looking on your web site found balance part number S385-27 balance shoe 15-029 and sash guide 18-161 the balance needs to hold up to a 25 pound window.

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Casey from SWISCO responded:


Thank you for reaching out to us with your balance specifications. Since we do not carry this balance as a stock item on our website, I have emailed you a custom order link to review and place an order on our website. Please let us know if you have any other questions regarding your balance order. 

As for your top sash guide, we would need to see a picture of the guide that you have removed from the window to recommend the correct replacement for your window. Dimensions would also help us ensure we recommend the correct part. Thank you!

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