window frame, channel bracket part number

A quick learner from Lancaster, CA says:
Trying to figure out why my balances will not remain in place. Noticed that the lip on the top bracket of the window is worn out.
User submitted photos of a top sash guide.
Profile picture of Tom
Tom from SWISCO responded:
We can definitely help. The problem sounds like the top sash guide, alright. I think we can replace it but before we recommend anything, can you tell me your dimensions? If you aren't sure what to measure, look through our top sash guide section and visit a few different parts to get an idea of what kind of information we need. You may even find a match here.
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