window parts

Home Owner from Greenwood Village, co
Nov 1, 2023 12:45 pm
this is the whole part and also just the back piece - we need some of the whole part and some of just the back.
IMG_3031 IMG_3030
2 user uploaded images
3 Replies
Jasmine
Jasmine from SWISCO
Nov 2, 2023 12:03 pm
SWISCO
EXPERT

Hey there,

Thanks for writing in! Your casement window lock looks a lot like our 38-097 LH EntryGard Sash Lock. The right handed version of this lock is part 38-098

In regard to the "back piece" are you referring to the hardware in the first photo? If so, this is referred to as keeper. The keeper compatible with these locks is the 38-079 Casement Sash Lock Keeper.

To confirm that these are the replacement locks and keeper you need, carefully review and compare the dimensions below. 

Alternate image for 38-097
Alternate image for 38-097

Home Owner from Greenwood Village, co
Nov 2, 2023 12:28 pm
Thank you for your response. For the windows that don't have any hardware, do we need to buy both 38-097 LH EntryGard Sash Lock AND 38-079 Casement Sash Lock Keeper? Or does the sash lock keeper come with 38-097? It seems 38-097 won't work without the sash lock keeper?


also how do we know if we need the right handed version of the lock?
Jasmine
Jasmine from SWISCO
Nov 2, 2023 4:06 pm
SWISCO
EXPERT

I'm happy to help! If the window doesn't have any hardware on it, you'll likely need to purchase both the lock and the keeper. Both parts are sold separately.

The keeper is what helps to secure the latch inside the casement lock to keep the window locked. So it would be necessary to have the.

The handing for this lock is determined by the side the hinge is on when viewed from the outside. Also, you'll notice on the left handed lock you provided the photo of, the lever is pointing downward. I hope this helps!

Products and resources found in this discussion
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.
Need help identifying your part?
Send a photo or description to our Parts Experts!
Identify Your Part
SWISCO Part Experts