Does SWISCO have a storefront that I can visit in person to make purchases?
No, unfortunately we have no brick-and-mortar storefront. Our NJ location is strictly a shipping warehouse and process facility. Any assistance needed with fulfilling an order, returning an item, or identifying a part can be found directly on our website, or by contacting our customer service team by phone at (888) 991-1929 or through email at help@swisco.com.
Can I make changes to my order once it's been placed?
No, unfortunately an order cannot be changed in any way after it has been placed. However, we can cancel an order if such a request is made before it is shipped. At that point, you can place a new order with any changes that you wish to make. To cancel an order please contact us at (888) 991-1929 or email us at help@swisco.com. Note that our warehouse ships orders out within a limited timeframe (see below), so if you wish to cancel an order it is best that you contact us as soon as possible.
When will my order ship out once it is placed?
You will be provided with delivery estimates during checkout. All "Express Delivery" orders are shipped out the next business day. Regular shipping orders take approximately 2-3 business days to be processed and shipped out.
How can I track my package?
Once your package ships, we will send you tracking information to the email address you provided. Please make sure you enter a valid email address when you place your order.
What is the difference between the part identifier and help@swisco.com?
For help with identifying unknown parts or advice on how to install the hardware you've already purchased, contact our team of product experts via the part identifier. For help with placing orders, returns, or any other customer service needs, contact us at (888) 991-1929 or at help@swisco.com.
What is your return policy?
You can view our return policy here: Return Policy
Do you have a SWISCO catalog?
SWISCO.com continually adds new replacement hardware to its inventory. In an effort to be more eco-friendly, we do not print a paper catalog to keep up with these constant changes. Please browse our online catalog.