Balance replacement

A home owner from Colorado says:
June 22, 2023
Hello, just looking to make sure we order the correct replacement parts.

Thank you
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Tom from SWISCO responded:
June 22, 2023

Hello! Your balance looks like a close match to our S370-33. This comes with a 19-004 top and 15-002 bottom nylon fitting pre-attached and is ready to install out of the box. Look it over and let me know if you agree, or if you had any questions.

Close up view of the S370 balance top.
Close up view of the S370 balance top.

Close up view of the S370 balance shoe.
Close up view of the S370 balance shoe.
A home owner from Colorado says:
March 6, 2024
Hello, I finally got around to ordering these and unfortunately I'm starting to think the previous owners had replaced the originals with the one I originally sent a photo of. I do not think they are the correct item for the window. I went to check another window upstairs and the plastic fitting on the end is not flat. I believe we need the style like the photos I am attaching now. Thank you in advance for your help.
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Tom from SWISCO responded:
March 8, 2024

Ah, I'm sorry to hear about that. It has happened to me before so I understand that it can be frustrating.

This balance here looks like it'd be closer to either our Series 380 or Series 385. These are identical in every respect except for shoe size; I'll share a diagram below that shows you the difference.

As for the balance you already purchased, you can return that to us for a refund. See our return policy here to get the ball rolling.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
33" Series 370 Channel Balance
33" Series 370 Channel Balance
S370-33
$11.80
33" Series 380 Channel Balance
33" Series 380 Channel Balance
S380-33
$11.52
33" Series 385 Channel Balance
33" Series 385 Channel Balance
S385-33
$11.52
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