Jasmine from SWISCO responded:
April 9, 2024
Hi Beth, Thanks for writing in! I am confident we can supply you with the replacement balances you need but I will need to see additional photos to ensure we are providing your with the correct recommendation. I'll need to see clear photos of the front of both top and bottom nylon attachments. I'll also need to see a photo of the pulley system located in the center of the balance. Please let me know if you have any questions in the meantime. |
Jasmine from SWISCO responded:
April 10, 2024
Thanks for the photos, they help a great deal! Your balance appears to be either the S380-27 with a 1" shoe or the S385-27 with a 1-3/32" shoe. To determine which series you need for your replacement, you'll need to confirm the depth measurement of your bottom shoe. Since your balance has 26 5 stamp, you can select the 2650 stamp option. Comparison of the S380 and S385 balance shoes.
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Jasmine from SWISCO responded:
April 10, 2024
I'm happy to help! We have a 30 day return policy. The entire policy can be reviewed here. Please let me know if there is anything else I might be able to assist with. Have a great day! |