Not able to lock window due to broken parts

A home owner from Los Angeles says:
July 9, 2023
I am looking for a replacement part (as shown in attached pictures) for my window. I am not able to lock my window unless I push the broken part up to its place at the bottom of the upper window. Could you advice which part item that I need and if you would have any video(s) showing how to replace it?

Thank you.
Tom
Thumbnail of the uploaded file named Window Pic 1.jpg
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Bob from SWISCO responded:
July 9, 2023

Thanks for posting. It looks like you need new pivot bars. We can help with this, but there's loads of different kinds of pivot bars, as you can see here. If you can remove an undamaged one and show us a clear picture, we should be able to narrow down potential options for you. 
A home owner from Los Angeles says:
July 10, 2023
Thank you for your help. My son was able find the parts needed replacement from our window. I already placed the order from your website. Thank you.
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Bob from SWISCO responded:
July 11, 2023

That's great! Thanks so much for the business, it means a lot.

Please feel free to reach out if you had any other questions.
A home owner from Los Angeles says:
July 15, 2023
Hello,

I ordered 4 pivot bars and also 4 pivot shoes, and the already arrived. However, the 4 pivot shoes ordered are bigger than the original ones on my window. Would you help telling me what pivot shoe that I need? Also, am I able to return the 4 pivot shoes that I wrongly ordered? Please see attached photo.

Thank you.
Tom
Thumbnail of the uploaded file named pivot shoe.jpg
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Bob from SWISCO responded:
July 17, 2023

It's tough to say what would be best without knowing your exact dimensions, as there are quire a few different options. Based on the design alone, my best guess is our 15-212. Your next step should be to carefully compare our measurements to yours to verify that everything matches up. I'll share those below.

In the meantime, you can see our return policy here.

Alternate image for 15-212
Alternate image for 15-212
Pivot Shoe, 3/8" Thick
Pivot Shoe, 3/8" Thick
15-212
$3.20
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
How to Replace Damaged Pivot bars
How to Replace Damaged Pivot bars
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
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WATCH >
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