Piece of window needed

A landlord from Maine says:

December 29, 2023

This is the piece that is supposed to slide into the Pivot Shoe? I think it's called? It's riveted into the side of the window. It wouldn't go in and i believe it is because it's bent so I tried to straighten it out and it snapped. I've attached some pics of the window sticker / warranty sticker as well. It's for an apartment I have somebody moving into soon and would like to get it fixed asap. It still opens and shuts fine because the right side still works (right side if your looking at the window from inside)

Any help is greatly appreciated thank you either way!

Thumbnail of the uploaded file named broken pivot bar

Thumbnail of the uploaded file named warranty, pivot bar and NAMI label

Thumbnail of the uploaded file named warranty/ NAMI sticker

Emily from SWISCO responded:

January 2, 2024

Thanks for reaching out to us! The part pictured here is called a pivot bar. However, I'm afraid yours is too damaged to identify. Would it be possible for us to see a photo of an undamaged version removed from the window sash?

A landlord from Maine says:

January 2, 2024

Not really because I think they're riveted on so I can't really take out the other one without drilling them out.. I sent a couple photos of the warranty label is it possible to see what part it is with that information? I did order some from your website I just kind of assumed was the right ones but have yet to receive them but just figured it was worth a shot but I do have a tenant moving in next week so just trying to get it done by than if possible

Emily from SWISCO responded:

January 3, 2024

The information on the stickers and labels doesn't help us ID your hardware, unfortunately. I do see that you ordered the 26-423 but we can't confirm if this is the proper replacement. Seeing an undamaged version of the pivot bar removed from the sash is the best way for us to help though I know that isn't ideal. Our return policy can be found here just in case.

Pivot Bar

26-423

$3.55

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