Swisco entrygard dual arm operator 39-031

A quick learner says:
July 22, 2023
Hi, I ordered the 39-031 as I had purchased it previously for another window and it worked fine. When I went to do the replacement on another windor the link arm is too long. The old link arm is 2 13/16" whereas this one is 4 7/16". I looked at the 39-155 which has a shorter arm but it is still 3 13/16". Will that one work and may I return to 39-031? Attached a photo of old arm in comparison to 39-031 thank you, Bob
Thumbnail of the uploaded file named webcam-7/22/2023, 1:16:26 PM.png
A quick learner says:
July 22, 2023
After researching on your site I see the 39-334 Egress Operator extra short arm must be what I need?
Profile picture of Bob
Bob from SWISCO responded:
July 23, 2023

Hello there, and sorry about your trouble. If you still need to return the 39-031, see our return policy here. You pretty much figured it out--these three operators, the 39-031, 39-155, and 39-334, are tricky, since they are identical in design but just have different link arm lengths. The 39-334 indeed has a 2-13/16" long link arm, so as long as everything else matches up, this should work for you. Let me know if you have further questions.

DImensions for 39-334
DImensions for 39-334
Egress Operator, Extra Short Link Arm
Egress Operator, Extra Short Link Arm
39-334
$37.10
EntryGard Dual Arm Operator
EntryGard Dual Arm Operator
39-031
$29.70
Caradco Window Crank, 9-1/2"
Caradco Window Crank, 9-1/2"
39-155
$29.85
Connecting a casement window operator to stud bracket
Connecting a casement window operator to stud bracket
VIDEO
WATCH >
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
How to Orient a Dual-Arm Operator
How to Orient a Dual-Arm Operator
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.