Casey from SWISCO responded:
March 5, 2024
Hello, We'd be happy to look into this for you but we'd like to start by seeing a top-down photo of your operator with the window open so that the arms that move the sash are fully visible. Once we can determine the assembly that you have, that will help us confirm which handles and covers would be compatible as well. See the videos related on this page in the meantime. Thank you! |
Casey from SWISCO responded:
March 11, 2024
Thanks for getting back to us. It looks like your windows use two different types of operators. The first photo resembles the 39-031 and 39-032 but the determining factor will be the length of the shorter link arm shown below compared to yours. Dimensions for 39-032
Your second photo looks like the split arm 39-035 and 39-036. Review the dimensions below to confirm it's a match. Dimensions for 39-036
We also offer the 36-048 hinge set with a 10" base if needed. These hinges are non-handed and come with a top and bottom hinge. Detail of 36-048
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Casey from SWISCO responded:
March 13, 2024
Unforutnately, we are not able to make out exact dimensions from photos but your link arm does look close to 4-7/16". If you notice any discrepancies, feel free to get back to us with your dimensions written out to confirm if a closer match is available. |
Casey from SWISCO responded:
March 21, 2024
Unforutnately, the spline that attaches the operator to the base is not available separately but it is included with our replacement operators. The compatible accessories can be found under the related items section of our product pages. |
Casey from SWISCO responded:
March 25, 2024
Unforutnately, we only carry the 39-036 style operator with the 3-15/16" link arm shown in our product image. You may still be able to use ours as a replacement but adjusting the position of the sash bracket bracket may be necessary to compensate for the arm length difference. We can't make any guarantees but if you decide to give it a try and run into any problems, our return policy can be found here. Dimensions for 39-036
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