awning window guide

A quick learner from Denver says:
March 21, 2023
This flimsy bar is about 10 1/4" long with a plastic wheel in the track. It stops the window from falling into the room. We have two windows where these were bent badly.What is it and can we order them?
Thumbnail of the uploaded file named windowpart.jpeg
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Casey from SWISCO responded:
March 22, 2023

Hello,

Unfortunately, I don't recognize the part in your photo at first glance. It reminds me of the 39-309 but it is only 8-15/16" long and I can't be sure if your part uses the same wheel since it is still inside the window track. If you could show us a photo of the part fully removed from the window, we'd be happy to look into this further for you. Thank you! 

Dimensions for 39-309
Dimensions for 39-309
A quick learner from Denver says:
March 24, 2023
It is very hard to get the part out of the window track, but we think this will work and I have placed an order. Your company is great! Thanks for the help.
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Casey from SWISCO responded:
March 24, 2023

Great, if for some reason the 39-309 doesn't work for your repair, you can find our return policy here. Please let us know if you need anything else. 
Tilt Hopper Roller Guide, 8-15/16"
Tilt Hopper Roller Guide, 8-15/16"
39-309
$5.97
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