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Emily from SWISCO responded:
June 16, 2022
Hello! We can supply a balance with the 19-015 top and 15-041 shoe but it will have to be a custom order since this configuration isn't a stock item of ours. To determine the proper length, I will need you to write out the visible glass height. In addition to this, I'll need you to weigh your sash on a scale and tell me its precise weight. I'm also a bit curious when you say there aren't any balances left. It seems like you know what hardware you need so I'd just like to know how you came to the conclusion that you need this configuration. I just want to make sure we're getting you the right hardware for the job since customs orders are nonrefundable. Thank you! |
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Emily from SWISCO responded:
July 6, 2022
Thanks for confirming! The 18-030 top sash guide is a very, very specific part that's used on only one type of window so I think you're on the right track. With that said, it's a safe bet that the 19-015 top and 15-041 shoe are correct. While it may be a safe bet, it by no means a guarantee and custom balances cannot be returned for a refund. Just something to keep in mind. Yes, the visible glass height will help us determine the correct balance length. Can you write out the visible glass heights for each of the windows you need, along with their corresponding sash weights? |
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Emily from SWISCO responded:
August 3, 2022
Thanks for confirming! What I'll do now is email you purchase links and price quotes that you can use to place an order on our website for the following: (2) 24" long balances with the 19-015 top, 15-041 bottom and 2340 stamp for a sash weighing 18 to 23 pounds (6) 24" long balances with the 19-015 top, 15-041 bottom and 2330 stamp for a sash weighing 15 to 18 pounds (2) 24" long balances with the 19-015 top, 15-041 bottom and 2320 stamp for a sash weighing 9 to 15 pounds Please note, the 18-030 top sash guide will not be included in these links so you'll need to add that to your cart separately. If you have any questions just let us know right here on this page! |