Aluminum window parts

A home owner from Orlando, Florida says:
Hi there, I'm in Orlando, Florida. I have single hung windows. Some windows won't stay up. The balances need replacing. I see the number 28 B stamped on it. These aluminum frame windows are original to the house which was built in 2005. I am looking to replace the balances. Also the plastic that is decorative all around the frame enclosing the glass is old and broken, cracked. Do you sell these?

Thank you.

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Jasmine from SWISCO responded:

Thanks for writing in! I am confident that we can supply you with replacements for the balances you are searching for but I'll need a bit more information to confirm. To start, I'll need to see a photo of an undamaged balance removed from the window. 

I am looking to see a photo of both the top and bottom attachments. The bottom attachment, I'll need to see from the side of the balance where the spring is exposed.

Let me know if you have any questions.

A home owner from Orlando, Florida says:
Hi Jasmine,

The metal part of the channel measures 29". Both channels are broken. Hoping the photos can help.

I also need the plastic items on both the top and bottom of the sides of the window which are damaged.

Thanks
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Jasmine from SWISCO responded:

Thanks for writing in! Your balance looks like it could be the S380-29 with a 1" shoe but there is a chance that the shoe could measure 7/8", in which case, this would need to be a custom order balance. Keep in mind, there is an order minimum of (2) balances per custom balance.

To confirm, you'll need to measurement the depth of the bottom shoe. 

If you have the 1" shoe, you'll need to select the 2840 stamp for a 23 to 28lb window. If you have the 7/8" shoe, please let me know.

Close up view of the S380 balance shoe.
Close up view of the S380 balance shoe.

The plastic items on the sides of the top of the window is the top sash guide. Your appears to be part 18-180. Look over the dimensions and compare them to your existing top sash guide to confirm. I am confident this is the top sash guide you'll need.

I'm afraid we do not carry a replacement for the plastic piece on the bottom.

Detail of 18-180
Detail of 18-180

Side view of 18-180
Side view of 18-180

I was also able to look over your initial request and saw that you were inquiring about the strip around the window. I believe you may be referring to what we call glazing bead. If you are still interested in replacing it, I'll need to see a photo of an undamaged piece removed from the window. I'll need to see the end provide of the piece to see the shape of it.

Let me know if you have any questions.

A home owner from Orlando, Florida says:
Hi Jasmine!

Thank you for the information.

Regarding the glazing bead, I am attaching photos. It is .5"x.5". It goes around window pane. It's made of plastic.

Thanks!
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Jasmine from SWISCO responded:

Your glazing bead reminds me our our 55-191, which is cut at a 3' length (the 6' option is part 55-191-6). Look over the dimensions and compare them to your existing hardware to determine if either of these if this is the right fit for your window.

Profile view of 55-191
Profile view of 55-191

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