Andersen 400 series sliders

Home Owner from Long Island, NY

Oct 12, 2022 8:11 am

The pictured adjustment part has broken & the sliding panels cannot be tightly closed to prevent drafts. Have 13 of these windows and am expecting another to break so extras would be good to have on hand.
No visible numbers only the word HEAD on the broken piece.

2 user uploaded images

7 Replies

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Tom from SWISCO

Oct 17, 2022 2:20 pm

EXPERT

I'm sorry to say that I've never seen this part before. Please give us a little time to look into this and I'll get back to you ASAP.

Dave Sr. from SWISCO

Oct 18, 2022 9:00 am

EXPERT

I'm not familiar with this one, either, and I wasn't able to track it down using any of our normal sources. Would it be possible to see a photo of it while it's installed? More context may give us a better idea of what this could be.

Right now we can't guarantee that we can get you a replacement for this part but we will do our best.

Home Owner from Long Island, NY

Oct 19, 2022 6:26 am

4 user uploaded images

Tom from SWISCO

Oct 21, 2022 2:42 pm

EXPERT

Thanks again for your patience while we researched this. I have good news for you: we were able to track down what we believe to be a good replacement for this part and are currently working on adding it to our inventory.

Please give us a little time to get that done for you and I'll let you know the moment it's in stock and ready for your review!

Home Owner from Long Island, NY

Oct 21, 2022 3:09 pm

Thank you so much.

Tom from SWISCO

Oct 24, 2022 8:17 am

EXPERT

You're welcome! I'll make sure to keep a close eye on when the new part is in stock.

Tom from SWISCO

Nov 22, 2022 11:54 am

EXPERT

Thanks again for waiting! I just got news that our new 87-241 top glide and 87-242 bottom glide are available in our catalog for your review. Look them over and please let me know if you had any questions!