My windows won't stay open

Question

I have Kinco windows in my condo which was completed in 2004.  it is an impact glass single hung window.  Two of the windows in the condo do not stay open and slide back down.  Am I correct in assuming that it is the balance that needs to be replaced?  If not please advise.  Also, is their a guide that would come with the part to show how to replace the particular part please?  Thank you so much for your assistance

Tom · Accepted Answer

Thanks for posting! When a window can't seem to stay open under its own weight, the problem definitely lies with the balances. Replacing is a painless procedure; you can see a video tutorial on our installing and removing channel balances guide.

Guide: How to replace a channel balance

If you aren't sure what balances you need to purchase to use as replacements, you may upload a few pictures of your balances so that we can identify them for you.